CBSE counselling to help students overcome post-result stress

Updated on: Wednesday, May 25, 2011

With the CBSE Class XII results out, the Board has begun the counselling process to help students and parents overcome post-result related stress and anxiety.

Multiple modes of communication such as telephonic counselling, Interactive Voice Response System (IVRS) and CBSE website is being used to reach out to more and more examinees till June 6.

"This year 36 principals, trained counsellors from CBSE affiliated government and private schools and few psychologist will participate in tele-counselling to address psychological problems of the students.

32 of them are available in India while 4 are located in Dubai, Doha Qatar, Kuwait," said a CBSE official.

Students can dial a toll free number 1800 11 7002 from any part of the country which will give centralised access to the CBSE helpline.

While general queries will be answered by the operators, students will be connected to principals or counsellors in case of exam related anxiety or stress, the official said.

When the first phase of counselling was launched during the exam season this year, approximately 2626 calls were received on the toll free number between February 1 and April 13, handled by different counsellors.

The figure was much less as compared to last year when 7333 calls were received during the same time, indicating reduced stress and anxiety amongst examinees, the official said.

CBSE counselling to help students overcome post-result stress

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