Karnataka State Open University to set up a 24X7call centre

Updated on: Thursday, September 13, 2012

Students enrolled in courses offered by the Karnataka State Open University can keep themselves updated on information, thanks to a 24x7 call centre to be set up by the university. The facility will address the queries of its 3.5 lakh students.

Professionally trained executives will take the calls and provide information related to the university's programmes. There are also plans to emulate the call service system used by the Indian Railways. KSOU vice chancellor K S Rangappa on Tuesday said they were facing problems in attending to the student community given their numbers.

"We just cannot handle the telephone calls pushing us to look for professional assistance," he stated.

The plan is to allow the student community to get the information at any point of the time given that there are students across India and abroad. Also, half of the students are working. The university is also introducing many basic Science courses.

There is demand for such courses and experts, including teaching faculty at IISc, will devise the syllabus, he said. The audio-visual study material will be uploaded on the varsity's website so that the students get expert assistance 24x7.

For practical classes, the students will be required to come down to Mysore where the varsity is building a facility in its campus in Manasa Gangotri.

Once the science courses pick up, the higher education institution will partner with science colleges at district and taluk centres to extend the lab facility. Rangappa said there is huge demand for teaching of basic science too.

"We are adopting the module existing in some of the European countries," he stated. At present, the varsity is offering some science courses, which will be scaled up in the next academic year.

In its bid to spread higher education across Karnataka, more regional centres at all district headquarters and study centres at taluks will be opened. The focus will be on North Karnataka, the V-C said, adding if it is sustained vigorously for five years, Karnataka will top India among states in higher education.
 

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