Grievance redressal body to be formed

Updated on: Friday, March 23, 2012

The All India Council for Technical Education (AICTE) will soon issue a notification directing all professional and technical institutes across the country to constitute an ombudsman for grievance redressal for students seeking admissions to courses in universities and affiliated colleges or technical and management institutes from the next academic year.

AICTE chairman SS Mantha, said, "Every institute will need to appoint an ombudsman with legal experience."

In case of shortage of eligible people one ombudsman can be appointed for a cluster of colleges. For example, colleges in an area can be considered as one cluster. The body will look into students' harassment, admission and capitation fee issues," the Chairman added.

According to a source each cluster ombudsman will have three experts, including a retired high court judge, an "eminent social personality from the education sector" and academician.

The Chairman aded, that, "during admissions, a student does not belong to any institute as he/she has passed out from school or junior college and is yet to enrol in a degree college. The ombudsman or the grievance redressal body will help the students if they face any trouble during the process."

The ministry of human resources and development initiative will also be implemented by the University Grants Commission in all universities and affiliated colleges. The ombudsman will hear grievances like non-refund of fees on cancellation of admissions, discrimination, non-compliance of rules and withholding of documents. Mr. Mantha was speaking at a seminar organized by a B-school in the city.

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